Description

Performance Parameters
- Productivity
- Accuracy/Quality
- Corrective Actions
- Training
- Documentation
- Attendance
- Schedule Adherence

Role Responsibilities
- Update WTS each time an account is assigned or completed
- Review all necessary account documents from relevant systems
- Compile and organize relevant audit and claims data into spreadsheet analysis.
- Participate in all applicable training and special unit projects when appropriate
- Analyze and explain impact on Insured’s account
- Ensure that the assigned account has been updated properly on the compliance report
- Submit daily status reports to Unit Manager
- Update checklist and store supporting documentation in Pre approval folder for review

Responsibilities

Primary Internal Interactions
- Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
- RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.




- Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance
- Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
- Approvers for the purpose of contract related issues, escalated transactions, feedback, audit and training

Primary External Interactions
- Trainers at the client end for the purpose of training

Qualifications

Minimum Qualification
Graduate in Accounting / Commerce / Business Administration with at least 15 years of education

Minimum Experience

Minimum 18 to 24 months of work experience in a related field is preferred

Experience in Insurance process shall be preferred.

Technical Skills

Soft Skills

Process Specific Skills
- Good Computer Navigation Skills
- Positive knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
- Accounting knowledge and comp

📌 Executive (Noida)
🏢 EXL
📍 Noida