Mashreq Bank

Job Description

1

Job Title

Team Leader, Quality Assurance & MI

Department

Retail Banking Operations- Quality Assurance & MI

Direct Supervisor

Manager, Quality Assurance & MI

Pay Band

J

2

Job Purpose

Conduct quality review of various Retail Operation’s Units – Credit Ops, Card Ops, CCAM Ops, Neo Ops wealth Ops and Insurance Ops with a view to ensure existing stipulated standards are being adhered in accordance to the SOP, PPG, APPM, OPMs.
Lead the QA Governance function across Retail Operations by driving risk-based quality reviews, control validation, KRI monitoring, governance reporting and corrective action tracking to ensure process adherence, risk mitigation, audit readiness and continuous improvement across all supported business units
Reporting review outcome with the units and Delivery managers for timely review and feedback.
Recommend and ensure implementation of corrective action plans to continuously improve and enhance the standard processes.
Perform and manage MI/Reports of the unit or as directed by the Manager

3

Dimensions





Operating Budget

Number of Staff

Capital Exp. Budget

N/A

Other

4

Key Result Areas

Risk-Based QA Governance & Assurance
Lead the execution of a risk-based QA Governance Framework across Retail Operations units, ensuring coverage of operational, compliance, audit, fraud, and reputational risks.
Facilitate risk identification, assessment, and validation activities through QA reviews, thematic assessments, and governance oversight.
Maintain and periodically review risk registers, risk-control mappings, and control effectiveness assessments across supported business units.
Control Framework & Quality Validation
Assess the design and operating effectiveness of preventive, detective, and corrective controls to ensure adequate risk mitigation.
Conduct governance-based quality reviews to validate adherence to SOPs, PPGs, APPMs, OPMs, internal policies, and regulatory requirements.
Drive enhancement of cont

📌 Team Leader.Retail Banking Ops (Bengaluru)
🏢 Mashreq Corporate & Investment Banking Group
📍 Bengaluru