Job Description

Key Responsibilities

ESH Compliance
- Maintain site hygiene and adhere to Standard Operating Procedures (SOPs).
- Ensure proper usage of Personal Protective Equipment (PPE).
- Conduct safety training and awareness sessions for field staff.

Customer Management
- Support outage escalations, site access, and infrastructure upgrades.
- Maintain robust relationships with customers and resolve field issues promptly.

Site Quality & Process Compliance
- Ensure quality of telecom infrastructure at sites.
- Conduct site audits and enforce compliance with processes and standards.

Energy Management
- Reduce diesel consumption and manage electrical board (EB) faults.
- Ensure energy efficiency and compliance with energy-related policies.

Uptime Management
- Maintain infrastructure uptime and reliability.
- Conduct Root Cause Analysis (RCA) for outages and implement corrective actions.
- Ensure proper functioning of site automation systems.

Team Management
- Evaluate technician performance and allocate resources effectively.




- Plan and conduct training sessions to enhance team capabilities.

Landlord Management
- Ensure site access and resolve site hygiene or landlord-related issues.
- Maintain cordial relationships with landlords and site partners.

Decision-Making Authority
- Without approval: Routine maintenance, fault rectification, diesel pilferage reporting.
- With manager informed: Consumables replacement, site visits.
- With approval: Material issuance (via Area Ops Manager or Head O&M;).

Dimensions
- Financial: Operate within OPEX budget.
- People: Manage 68 technicians across 100–150 sites.
- Other: Coordinate with internal and external stakeholders.

Key Interactions
- Internal: SCM, Energy Department, Security, Estate, TOC teams.
- External: IMEs/OMEs/SMEs, customer field teams, landlords, partner technicians.

Major Challenges
- Site outages due to access or DG issues.
- Theft, equipment failure, adverse weather, material constraints, and techn

📌 Field Service Engineer-Engineer (Delhi)
🏢 Indus Towers
📍 Delhi