JOB DESCRIPTION:

OPS Executive (Technical Trainer & Field Support)

Cardio Equipment, Cycles & Massage Chairs - D2C Service Operations

Job Title

OPS Executive(Technical Trainer & Field Support)

Department

Service Operations

Function

D2C Service Operations

Reports To

Lead of Service Operations

Location

Raipur (Base) + PAN India Travel

Travel Requirement

Frequent - vendor/center visits

Employment Type

Contract 1 Year (Extend as per performance)

Experience Level

3+ yrs

Job Purpose

The OPS Executive ( Technical Trainer & Field Support) owns building deep technical capability across the vendor and technician network for cardio equipment, cycles, and massage chairs - covering parts, defect detection, and structured troubleshooting - with the objective of achieving first-visit resolution on every service call. The role designs and executes the end-to-end technician training strategy, provides real-time diagnostic support, coordinates with OEMs, and translates technical solutions into terms the field can act on immediately.



The role also owns reducing the cost of service delivery - per-visit and overall - and proactively identifies opportunities to automate manual training, tracking, and reporting work.

Key Responsibilities

1. Technical Training & Capability Development
- Conduct technical training sessions for vendors and technicians on current product launches, SOP updates, manufacturer troubleshooting, and best service practices.
- Build deep product-level expertise across cycles, treadmills, and other cardio equipment - parts, common defect patterns, root causes, and resolution methods.
- Design and own the end-to-end technician training strategy and roadmap - content, cadence, and phased rollout - ensuring structured coverage across all vendors and technicians.
- Organize refresher training, troubleshooting workshops, and onboarding sessions for newly empanelled vendors.
- Assess technician competency through post-training evaluations and identify impr

📌 Technician Training Resource (Raipur)
🏢 CureFit
📍 Raipur