Key Deliverables
- Lead customer success lifecycle from onboarding to renewals
- Build and manage a team of Key Account Managers
- Drive initiatives to reduce churn and boost customer engagement
- Coordinate with internal teams for smooth issue resolution
Role Responsibilities
- Guide team on handling escalations and customer issues
- Monitor account health and identify upsell opportunities
- Standardize customer success processes and KPIs
- Ensure high client satisfaction through proactive engagement