Job description

Post: Operation Manager (Chennai)

Industry: Leading Parcel Service / Logistics

Location: Chennai

Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.

Key Responsibilities:

1. Operations Management
- Oversee daily operational locations in Chennai.
- Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
- Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
- Coordinate with hubs, branch offices, franchise agents, and ground staff.

2. Franchise Network Management
- Manage, support, and monitor franchise partners.
- Ensure franchise adherence to operational guidelines and business performance targets.
- Conduct regular meetings, audits, and service quality checks.
- Support franchisee onboarding, training, and performance improvement.

3. Team Handling & Staff Management
- Plan workforce allocation, productivity improvement, and performance monitoring.
- Provide training, motivation, and guidance to ensure operational excellence.

4.



Business Development & Revenue Growth
- Identify new business opportunities, partner development, and volume growth.
- Work closely with senior management to achieve monthly and annual revenue targets.
- Implement strategies to improve market share and customer base.

5. Travel & Field Operations
- Conduct field audits, client visits, and franchise reviews.

6. MIS, Reporting & Compliance
- Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.

Key Skills Required:
- Strong leadership and people management skills
- Hands-on experience in logistics/courier/parcel operations
- Excellent communication and franchise management abilities
- Ability to work under pressure and handle large teams
- Solid analytical and problem-solving skills
- Target-driven with strong business acumen

Qualifications:
- Any Graduate (MBA preferred)
- Minimum 5 years of exper

📌 Operation Manager (India)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 India