Looking for Customer Success Associate

1-2 Years

Notice Period : Immediate

Location : Bangaluru

Languages : Kannada (if Located in Bengaluru)

Languages : Tamil (If located in Chennai)

Key Responsibilities

A. Customer Coordination & Customer Success
- Support day-to-day communication and coordination with customers.
- Understand customer requirements and ensure the same are communicated to the concerned internal teams.
- Provide customers with timely updates on project status, schedules, pending actions, and

deliverables.
- Follow up with internal teams and customers to ensure commitments are completed on time.
- Record and communicate customer feedback and concerns.
- Support the Customer Success Manager/Asst. Manager in maintaining solid customer

relationships.
- Assist in resolving routine customer queries and escalate critical concerns appropriately.

B. Testing & Project Coordination
- Understand basic customer requirements related to testing services.
- Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements,



and project status.
- Track testing schedules, pending activities, draft reports, final reports, and other deliverables.
- Follow up with concerned teams for timely completion of assigned activities.
- Maintain project trackers and ensure pending actions are regularly updated.
- Escalate delays, technical constraints, or operational issues to the reporting manager.

C. Sample & Documentation Coordination
- Coordinate sample receipt, identification, movement, dispatch, and return with concerned teams.
- Ensure required sample-related documents and records are maintained.
- Maintain proper traceability of samples and project materials.
- Coordinate with internal teams for timely availability and movement of samples.
- Ensure customer/project documentation is updated and properly maintained.

D. CRM, MIS & Reporting
- Maintain accurate customer and project information in the CRM system.
- Update customer intera

📌 Customer Success Executive (Tumakuru)
🏢 startuphr.consulting
📍 Tumakuru