Job Description
- Job Description for Salesforce Business Analyst.
- Partner with functional experts from across the business to build requirements/user stories.
- Consult with business stakeholders on new solutions and assist in implementation of these solutions on the Salesforce platform.
- Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities.
- Make recommendations on improvements to the user experience and increase system adoption.
- Review the content of each current release and its impact on business processes and report back weekly on with status updates to the Executive team.
- Experience in troubleshooting issues related to project functionality, data, or system performance.
- Generating reports and dashboards to track key performance indicators (KPIs) and provide data-driven insights.
- Creating custom fields, page layouts, reports, dashboards, and workflows.




- Partner with functional experts from across the business to build requirements/user stories.
- Clearly communicate release and functionality status, issues, risks, plans.

Qualifications.
- The candidate must have at least 6+ years of experience as a Salesforce Business Analyst.
- Must have worked at least in Sales Cloud and Service Cloud.
- Planning and overseeing Salesforce projects to ensure they're completed on time and within budget.
- Must have hands-on experience in Administration and Configuration skills in Salesforce.
- Should be good at analysing and eliciting requirements, business case definition, requirement writing, requirement review, wireframing, problem solving.
- Need to understand Agile, Jira and Confluence.
- Have Salesforce certifications is a plus.
- Should understand these Salesforce technical skills.
- Reports and dashboards.

📌 Dy Manager Business Analyst Salesforce (Bengaluru)
🏢 Yash Technologies Private
📍 Bengaluru