Job Description

Job description

Zendesk Functional Consultant

Description - External

Job Responsibilities:
- The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs.
- Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration.
- Responsible for onboarding and introducing the Zendesk platform to current users
- Responsible for training the Customer how the configure Zendesk and recommend best practices
- Collaborate with the Zendesk Team
- Provide assistance with technical issues
- Revise existing configuration and suggest improvements
- Willingness to work in continuous night shift to support US customers.

Job Skills:
- Knowledge of Zendesk CRM and Zendesk administration
- Preferably Zendesk Support Administrator Expert Certified




- Business Analyst skill set to understand and capture customer requirements.
- Ability to troubleshoot software-related issues
- Experience in project management is a plus
- An analytical mind with problem-solving abilities
- A team player with excellent communication and presentation skills
- Customer service orientation
- Interpersonal skills
- BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus
- Experience with remote desktop applications and help desk software is a plus
- Prior experience in tech support, desktop support, or a similar role is a plus
- Experience Required: 2 or more years of experience in using Support/Helpdesk systems

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