Job Description

Guest Welcome & Engagement
- Review daily guest arrival lists and ensure a warm, personalized welcome
- Prepare welcome kits and relevant materials such as brochures, area information, and service details
- Assist with guest needs proactively, including handling travel arrangements and message delivery

Customer Interaction & Support
- Build rapport with guests and prospective customers to ensure a positive experience
- Address customer concerns or requirements promptly and professionally
- Ensure high standards of customer service aligned with hospitality and real estate norms

Communication & Coordination
- Maintain explicit and effective communication—both verbal and written—with guests, team members, and internal departments




- Coordinate with sales and administrative teams to ensure smooth visitor handling and documentation

Organizational & Administrative Tasks
- Maintain organized records of guest interactions and feedback
- Ensure readiness of guest areas, including cleanliness and availability of materials
- Support the sales team in managing appointments, follow-ups, and scheduling

Professional Attributes
- Must be customer-oriented with a deep understanding of hospitality and service standards
- Should possess excellent interpersonal and organizational skills
- Strong time management and multitasking abilities are essential

📌 Guest Relation Executive (Mumbai)
🏢 Runwal
📍 Mumbai