Role : Collection & Recovery Experience: 10+ years
wWe are looking for an experienced Collections & Recovery professional with solid expertise in agency management, team handling, and collections channel management. The candidate will be responsible for driving collection and recovery performance, managing external collection agencies, leading internal teams, and ensuring effective execution of collection strategies across channels.

Agency Management
Manage and monitor third-party collection and recovery agencies
Allocate accounts/portfolios to agencies based on performance and business requirements
Track agency-wise productivity, collections, recovery rates, and operational KPIs.
Conduct regular performance reviews and drive agencies to achieve assigned targets.
Ensure agencies comply with company policies, regulatory requirements, and collection guidelines.
Lead, manage, and motivate the collections/recovery team to achieve business targets
Set daily, weekly, and monthly collection targets for the team




Monitor individual and team-level performance through regular MIS and reviews
Coach team members on collection strategies, customer handling, negotiation, and escalation management
Drive productivity and ensure effective allocation of accounts and field resources
Handle escalations and support the team in resolving complex recovery cases
Channel Management
Manage multiple collection channels including in-house, field collections, agencies, tele-calling, digital/payment channels, and other recovery channels
Develop and implement channel-wise collection strategies based on portfolio performance.
Optimize account allocation across channels to maximize recovery and cost efficiency.
Identify opportunities to improve collections through new channels, processes, and technology
Collections & Recovery Strategy
Drive achievement of monthly/quarterly collection and recovery targets.
Analyze portfolio trends, delinquency buckets, roll rates, and recovery performance.
Monitor

📌 Area Collections Manager (Patna)
🏢 Paisalo Digital
📍 Patna