Job Description

Key Responsibilities:
- Provide prompt and professional chat support to customers from the US and other international locations.
- Resolve customer inquiries related to products, services, orders, billing, or technical issues.
- Document and escalate complex issues to relevant departments as needed.
- Maintain high customer satisfaction through clear and empathetic communication.
- Adhere to company policies and data privacy regulations while handling sensitive information.
- Achieve daily and weekly performance metrics (response time, resolution rate, customer feedback).
- Collaborate with team members and supervisors to improve support processes.
- Stay updated on product knowledge, service changes, and support tools.

Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.




- Excellent written English communication skills with a good understanding of US culture and time zones.
- Previous experience in chat support or customer service is an advantage.
- Comfortable working night shifts aligned with US business hours.
- Basic computer skills and familiarity with chat and CRM software.

Skills and Competencies:
- Robust typing speed and accuracy.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Problem-solving skills and patience.
- Positive attitude and customer-centric mindset.
- Ability to work independently and in a team environment.

📌 International Chat Support, US Shift (Hyderabad)
🏢 Creative Hands HR
📍 Hyderabad