Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities
Your Future TeamWith over 250,000 customers worldwide—including NASA, IBM, Hubspot, Samsung, and Coca-Cola—Atlassian is advancing humanity through software that unleashes the potential of every team. Our team is value-driven, cooperative, and passionate about helping customers achieve transformational outcomes. We celebrate wins together, share knowledge, and support each other as a team.
In This Role, You Will:
Drive Strategic Engagement: Own a portfolio of enterprise and strategic customers, building executive relationships and serving as a trusted advisor supporting customers at key journey milestones (including onboarding, adoption, and value realization)
Proactively Guide Customer Journeys:



Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions.
Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach.
Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities.
Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services.
Maintain Operational Excellence: Keep acc

📌 Senior Onboarding Success Manager, TWC (India)
🏢 Atlassian
📍 India