Position Summary...
What you'll do...
About the Team:
At Walmart Global Tech, we are the engine behind one of the world's largest and most complex retail ecosystems—and our L1 Customer Support team is the first line of that engine. Operating out of Chennai, our team delivers round-the-clock support for Walmart’s customer-facing and associate-facing operations, spanning millions of transactions and interactions every single day.
Our technology landscape ranges from straightforward retail tooling to mission-critical distributed platforms. With so many interconnected systems and a customer base that never sleeps, issues can arise at any moment—and when they do, our team is there to triage, resolve, and communicate with speed and clarity. We are a collaborative, high-energy group that thrives on problem-solving, continuous learning, and delivering an exceptional experience to every customer and associate we serve.
If you're someone who enjoys a quick-paced, ever-evolving environment, is fluent in both English and French,



and wants to be part of a team shaping the future of retail — we want to hear from you.
What you will do:
As a Resolution Specialist, you will be at the center of our customer support operations—handling queries, managing incidents, and ensuring every interaction moves toward a swift and satisfying resolution. Your day-to-day responsibilities will include:
Handle day-to-day customer care service operations leveraging ticketing systems, JIRA, Xmatters, and other operational tools.
Manage customer requests throughout their full lifecycle—from first contact through escalation and final resolution.
Provide live, real-time support for customer inquiries, restricted account actions, concession approvals, and other operational needs across multiple shifts and queues.
Monitor and manage incoming tickets for specialty processes, escalated issues, and priority support requests—ensuring SLA adherence at every step.
Perform initial triage and troubleshooting on repo

📌 RESOLUTION SPECIALIST, CONTACT CENTER (Chennai)
🏢 Walmart
📍 Chennai