Date Posted:
2026-08-20
Country:
India
Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Hybrid
Who We Are:
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
The Customer Service Digital Products team is seeking a Customer Relationship Management (CRM) Product Owner to support the execution and day-to-day management of the Dynamics 365 CRM platform.




CRM is the central platform used to manage customer, account, and stakeholder information across the organization. It supports end-to-end business processes by improving data visibility, streamlining workflows, enabling reporting, and helping teams make informed decisions through accurate, centralized customer information.
What You Will Do:
Support the CRM Product Manager in planning and executing monthly agile sprints
Manage the CRM product backlog, ensuring items are clearly defined, prioritized, and aligned with business objectives
Provide advanced support to users by addressing functional questions and clarifying system capabilities
Develop and maintain straightforward user guides, FAQs, and support documentation in our internal knowledge base / Confluence
Serve as the primary liaison between the CRM Product Manager, technical teams, and support functions
Expectations of the Role:
Success in this role will be measured t

📌 Principal Specialist (Bengaluru)
🏢 RTX
📍 Bengaluru