Responsibilities & Key Deliverables
•Responsibility for resolution of critical field issues across vehicle Electrical systems.
•Co-ordinate with Dealer-TEKline-PVT for investigation of the concerns & providing Quick + Exact solution.
•Co-ordinate & Mobilise suppliers if required for Investigation / solution
•Validation of the solution
•Validate effectiveness of solutions.
•Functional System expertise
•Collaboration with COEs and EL.
•Develop and monitor corrective action plans.
•Prevent recurrence through design, process, or system improvements.
•Lessons Learnt deployment for the concerns.
•Technical Capability Building lessons to be deployed for TEKline / Dealership
•BenchmarkingExperience
5-10 Years Industry Preferred
Automotive Qualifications
BE / B Tech, ME / M TechGeneral Requirements
KRA:
•Resolution Time
•First Time Right –
•Effectiveness of action plan
•No reopen concerns (No post cut off failure incidence)
•RPT & USV reduction
Reduction as per targets