Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great perks.
Who We're Looking For
The Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud).
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Some of What You'll Do
Scope of the Role:
Direct Reports:



This is an individual contributor role with no direct reports
Key Responsibilities:
Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).
Install, monitor, maintain, support, and optimize all production server hardware and software.
Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.
Analyze metrics and identify the possible reasons for any achievements or deviations.
Action plan and execute for the feedback received from customers.
Continuous monitoring of production servers that includes system health, r

📌 Operations Engineer (Bengaluru)
🏢 Syniverse
📍 Bengaluru