Job Family Group:
Sales Group
Job Description:
As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P;) business area is setting up a business and technology center (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P;, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.
About the Role
The role provides support to BP commercial customers through business process improvement and effective day to day running of the sales & accounts operations. Supporting all B2B,
Dealer and Fleet businesses you engage with a broad range of customers and help drive the broader Customer Solutions team drive development of sustainable process improvements to support delivery of business goals. As part of a squad team, you drive effort to remove customer struggles and support business growth.
Key Accountabilities
Ensure key customer master set up and configuration are operating effectively, in line with commercial agreements, during set up and throughout customer lifecycle
Work with multiple GBS & BP teams including Credit, Accounts Receivable, Customer Service, pricing, logistics, Customer Master Data, sales & fleet card teams to in ensure timely escalations and resolutions. Take end to end ownership of case resolution, manage closure through sales force
Develop as key systems experts & super users to support customer and sales operations across multiple sales channels
Build effective relationships with sales teams, assisting in key aspects of customer relationship management, and understanding of the customers’ requirements.
Contribute to imp
📌 Customer Solutions Advisor (Pune)
🏢 Bp
📍 Pune