This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Advocate based in India.
This is a customer-focused role supporting patients navigating the U.S. healthcare billing and insurance landscape.
You will act as a key liaison between patients, healthcare providers, insurance payers, and Revenue Cycle Management teams.
The role combines patient advocacy, medical billing support, claims research, and issue resolution.
You will help patients understand benefits, deductibles, co-pays, balances, and payment responsibilities with empathy and clarity.
Success requires strong knowledge of U.S. healthcare workflows and excellent professional English communication skills.
You will work remotely within a collaborative, process-driven setting, with a strong focus on service quality, compliance, and accuracy.
This is an chance to make a direct impact on patient experience while contributing to productive healthcare revenue cycle operations.
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Accountabilities:




Manage inbound and outbound communications with patients regarding medical bills, insurance claims, account balances, payments, reimbursements, and related inquiries.
Explain insurance benefits, deductibles, co-pays, co-insurance, and out-of-pocket responsibilities in a clear, skilled, and empathetic manner.
Research and resolve billing and balance concerns by reviewing account notes, claim status, payment postings, and payer communications.
Support claim follow-up, appeals, reconsiderations, and patient correspondence while identifying barriers to reimbursement.
Collaborate with Accounts Receivable, Billing, Coding, Credentialing, and Account Management teams to resolve complex patient and payer issues.
Accurately document patient interactions, account activity, follow-ups, and resolutions in designated systems while maintaining high standards of quality and compliance.
Monitor assigned patient communication channels, respond

📌 Patient Advocate (India)
🏢 Jobgether
📍 India