Job Family:
User Support (India)

Travel Required:
None

Clearance Required:
None
What You Will Do:
Ø Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.
Ø Provide technical assistance to global users through calls, chats, and tickets.
Ø Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs.
Ø Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.
Ø Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.
Ø Escalate or route complex issues to next-level IT support teams following standard procedures.
Ø Maintain proper documentation of incidents, solutions, and user interactions.
Ø Follow IT policies, processes, and information security guidelines.
Ø Work in night shifts to support users across the USA and other global locations.
What You Will Need:
Ø Engineering / Science graduate (or equivalent qualification).
Ø Experience Criteria: Fresher




Ø Strong verbal and written communication skills in English.
Ø Basic hands-on knowledge of laptops, desktops, and peripherals.
Ø Understanding of operating systems (Windows) and MS Office tools.
Ø Good problem solving and analytical skills
Ø Ready to work in rotational shifts covering 24/7 support
What Would Be Nice to Have:
Ø Strong problem-solving mindset and willingness to learn.
Ø Ability to quickly grasp current tools, technologies, and processes.
Ø Good customer service orientation and teamwork skills.
Key Competencies:
Customer Focus
Communication & Collaboration
Analytical Thinking
Learning Agility
Process Adherence

About Guidehouse India
At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and publi

📌 Junior Service Desk Engineer (Hyderabad)
🏢 Guidehouse
📍 Hyderabad