Your Role
Experience

5+ years of experience in Retail/QSR POS systems and store operations.
Strong experience with GK POS / GK Retail Store Commerce (highly preferred).
Proven track record of experience in L3 Production Support
Experience working in client-facing.

Mandatory Skills

Strong GK POS technical and functional expertise.
Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
Experience in understanding POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
Strong production support background including:

Incident Management
Major Incident Handling
Root Cause Analysis (RCA)
Problem Management
Release and Defect Triage

Ability to troubleshoot complex production issues through log analysis and system diagnostics.
Strong stakeholder management and communication skills
Your Profile
Leadership Expectations

Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives.
Coordinate with business teams, vendors, architects,



and engineering teams.
Manage escalations and provide executive-level communication during critical incidents.

Preferred Skills

Experience with GK POS implementation, upgrades, and modernization programs.
Knowledge of omnichannel retail operations.
Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc.
Familiarity with Agile delivery methodologies and functional architecture.

Valuable to Have

ServiceNow, Jira, and Confluence experience.
Core Java, .Net

Ideal Candidate Profile
A strong GK POS L3/L4 production support with deep Retail/QSR domain expertise, proven Production Support experience, valuable understanding of POS integrations and architecture.
Hyderabad, IndiaFor this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candida

📌 Software Engineer (Hyderabad)
🏢 Capgemini
📍 Hyderabad