Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, creative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Associate Client Success Specialist is an entry level subject matter expert, required to learn the skills to effectively support in the building and maintenance of client relationships with the goal of driving value for the client and increased lifetime value for the organization.

This role is responsible for multiple small-to-medium scale or simple (single-service) contracts. As the primary post-sale point of contact for clients, this role is responsible for driving client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor,



this role helps client realize value from their relationship with the company and ensure the client’s relationship experience is a positive one. This role works in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.

This role takes guidance from a senior manager / leader within the team.
What we are looking for
Key Responsibilities:
Client Nurture / relationship -
Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’.
Ensures the client is able to interact successfully with the organization and to optimize the engagement (measurable through improving CSAT).
Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups w

📌 Associate Client Success Specialist (Mumbai)
🏢 NTT Global Data Centers
📍 Mumbai