This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Systems Support Engineer based in India.
This role offers the prospect to support critical application and database environments in a customer-focused, technically demanding setting. You will help monitor, troubleshoot, and optimize application performance across development and QA environments. The position combines hands-on systems support with application performance management and incident resolution. You will work closely with clients and internal technical teams to investigate complex issues and drive them through to resolution. The role also involves creating operational documentation, improving monitoring practices, and identifying recurring issues for proactive resolution. You will collaborate across international teams and operate in a 24/7 environment with rotational shifts. It is an excellent opportunity to deepen your expertise across Windows infrastructure, SQL, application monitoring, and cloud technologies.
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Accountabilities:




Provide responsive technical support to clients, track ongoing issues, communicate progress, and drive problems through to resolution.
Act as a key point of contact for application and database performance issues, maintaining a strong focus on customer experience.
Monitor and evaluate application performance using tools such as AppDynamics, Dynatrace, New Relic, or similar application performance management platforms.
Analyze complex application, infrastructure, and database performance problems, identify root causes, and coordinate remediation.
Track identified defects, fixes, and technical issues across the client environment and ensure timely resolution.
Convert known or recurring issues into proactive alerts and establish appropriate operational workflows with support teams.
Monitor key server and application performance indicators, including CPU, memory, queues, I/O, page writes,

📌 Associate Systems Support Engineer (India)
🏢 Jobgether
📍 India