Role: Support Analyst
Location: Bangalore, Hyderabad/Full Time
Full/ Part-time: Full Time
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing contemporary air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier
Provide production support for Boomi and CPI integrations and APIs
Own Boomi platform operational activities including Atom/Molecule upgrades, maintenance, access provisioning,



and change-controlled patching aligned with SOX and security policies.
Troubleshoot integration failures, API issues, and data errors
Analyze logs, payloads, and process execution details
Monitor Boomi platform health and integration flows
Handle incident tickets, root-cause analysis, and fixes
Support API access, certificates, security configuration, and endpoints
Coordinate with application teams, architects, and developers to resolve issues
Support deployments and post-release validation
Maintain support documentation and runbooks
Participate in on-call / support rotation (as applicable) and flexible in working hours based on support needs
Support SOX compliance activities related to integrations and APIs.
Ensure adherence to access controls, change management, and segregation of duties.
Maintain and provide evidence for SOX audits, including logs, approvals, deployment records, and runbooks.
Participate in periodic access reviews, control validatio

📌 Support Analyst (Bengaluru)
🏢 Carrier
📍 Bengaluru