Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Design and develop scalable voice/IVR applications using TypeScript, AWS Lex, and LLM-based AI
Implement intelligent intent detection and conversational flows using LLMs to enhance Lex capabilities
Build backend services and APIs using AWS (Lambda, API Gateway, DynamoDB)
Integrate IVR systems with telephony platforms and enterprise applications
Develop end-to-end voice solutions including call routing, prompts, fallback handling, and AI-driven responses




Optimize voice interactions for accuracy, latency, and user experience
Monitor, troubleshoot, and improve production IVR/AI systems
Collaborate with product, UX, and data/AI teams to deliver conversational AI solutions
Write clean, testable, and maintainable code following best practices
Participate in code reviews, agile processes, and continuous improvement
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied

📌 Senior Software Engineer I (Bengaluru)
🏢 Optum India
📍 Bengaluru