This job is provided by apna.co Roles and responsibilities
Deployment of Field Executives:
Coordinate and deploy Field executives based on client requirements.
Ensure timely and accurate placement of Field executives personnel to meet operational needs.
End-to-End Onboarding Process:
Manage the complete onboarding process for new Field executives.
Ensure all necessary documentation is collected and verified.
Activation of Leads:
Activate new leads and ensure they are ready to start their assignments.
Confirm all necessary steps are completed before activation.
ID Creation for Field executives:
Create and manage ID cards for current Field executives.
Ensure all IDs are accurately prepared and distributed promptly.
Training for Field executives:
Conduct training sessions for Field executives on the Client and Awign app.
Provide comprehensive training to ensure executives are well-prepared for their roles.
Daily Report Updates:
Prepare and update daily reports for the respective manager.
Ensure all relevant data is accurately recorded and reported.
Tracking Field executivesIssues:
Monitor and address any issues faced by Field executives.
Provide support and solutions to resolve problems promptly.
Attendance Tracking:
Track the attendance of Field executives daily.
Maintain accurate attendance records and report any discrepancies.
Payout Escalation Monitoring:
Monitor and manage payout escalations.
Ensure timely resolution of any payout issues and communicate effectively with relevant parties. 10. Follow-Up Calls:
Conduct follow-up calls with delivery executives to ensure they are meeting expectations and to gather feedback.
Ensure consistent communication and support for all Field executives.
Feedback Collection:
Collect feedback from Field executives and clients to improve the onboarding and training process. b. Implement changes based on feedback to enhance overall efficiency