Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
This role requires a blend of technical expertise, leadership skills, and the ability to foster a collaborative and innovative setting. We are looking for a Project Lead familiar with cloud-native and AI-native development practices. Our software is built around AI at its core—LLMs, agents, and retrieval systems—and runs on IaaS (Google Cloud/AWS/etc.),



so familiarity with these environments and their managed AI services is a plus. Full ownership of your code will be encouraged, including deployment, testing, evaluation, and validation of both traditional and AI components. You will lead a team of software and AI engineers, coaching and mentoring them. Familiarity with CI/CD, test-driven development, and evaluation-driven development (eval harnesses for AI features) will be a benefit.
Responsibility Area: Leadership
Manage individual contributors' daily tasks
Mentor software and AI engineers to ensure high product quality across both deterministic code and AI/model behavior
Perform detailed code reviews, including reviews of prompts, agent logic, and evaluation results
Evaluate performance, provide feedback and constructive criticism to team members
Set and track quarterly goals for all team members
Assist with training and recruitment activities
Provide status updates, weekly reports, an

📌 Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad