Education

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience

Minimum Experience of 4-5 years
Experience in Citrix/Virtualization services
Experience of managing change requests related to Xenapp/Xendesktop/Citrix cloud services
Preferred experience in Ivanti, Tanium
Experience in OS, Windows update and SCCM

Knowledge and skills (general and technical)

Excellent knowledge of MS Office & Excel in Particular (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, lookups)
Good understanding in Ticket Management, Change Management
Access Central Ticket Management
Positive understanding on Citrix/virtualization Environment
Experience with Tanium/Ivanti/Systrack
Good experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services
Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups
Hands on experience with OS performance, windows update troubleshooting

📌 Assistant Manager (Pune)
🏢 MetLife
📍 Pune