Description

As an WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

Roles & Responsibilities

Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
Ensure proper resource allocation and cost management across the designated accounts
Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
Provide functional leadership to Resource Planners,



Schedulers and Real Time Analysts
Giving support, focusing on customers, embracing technology, managing self-development

Required Skills & Qualifications:

Bachelor's Degree (Graduation is mandatory).
5+ years of progressive experience in Workforce Management
Strong proficiency in Google Sheets (VLOOKUP, Pivot Tables, Conditional Formatting, Charts, Formulas, etc.).
Knowledge of WFM tools (e.g., IEX, Aspect, NICE, Verint, Genesys, etc.) preferred.
Excellent analytical, communication, and coordination skills.
Ability to work in a quick-paced, dynamic environment and manage multiple tasks simultaneously.
Strong stakeholder/ client management skills
Comfortable working in night shifts.

Perks & Benefits

Salary Range- Upto 5.90 LPA
Annual Bonus
Cab facility (Pick up & Drop)
Medical Insurance
Life Insurance

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired bra

📌 WFM Business Partner (Noida)
🏢 TELUS Digital
📍 Noida