Description

As a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services to optimize operations. You manage the performance, drive engagement, and foster development of your team.

Roles & Responsibilities

Set priorities for the team and monitor day to day task completion
Facilitate effective communication within the team and with other departments
Conduct regular one-on-one meetings with team members to discuss and drive high performance, address concerns, and manage their development
Coordinate resources to enhance team members' skills and knowledge
Monitor and manage team morale, addressing any issues that may impact team dynamics or performance
Implement and uphold company policies, procedures, and best practices within the team
Participate in recruitment and onboarding processes for new team members

Required Skills & Qualifications:

Bachelor's Degree (Graduation is mandatory).
3+ years of experience in workforce management or a related area
Good understanding of workforce management principles and practices




Ability to guide and support team members in their WFM roles
Proficiency in relevant software and tools used in WFM operations
Strong attention to detail and accuracy in overseeing team tasks
Knowledge of WFM tools (e.g., IEX, Aspect, NICE, Verint, Genesys, etc.) preferred.
Excellent analytical, communication, and coordination skills.
Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
Solid stakeholder/ client management skills
Comfortable working in night shifts.

Perks & Benefits

Salary Range- Upto 5.90 LPA
Annual Bonus
Cab facility (Pick up & Drop)
Medical Insurance
Life Insurance

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions

📌 Team Leader Workforce Management (Noida)
🏢 TELUS Digital
📍 Noida