* Role primarily involves managing inbound calls from end customers -
responsibilities include receiving/making outbound calls, taking action on
incoming queries, making required negotiations, updating the system, taking
required action and escalation handling.
* Works towards maximizing cash inflows & reducing bad debts.
* Understanding of O2C Cycle/AR, working knowledge of collections, account
receivable analysis
* Timely updates of process changes in SOP’s
* Ability to identify inefficient/ineffective processes and develop
recommendations to enhance controls and efficiency
* Focus on Customer Satisfaction, rapport building, effective communication and
timely resolution of Customer concerns
* Ensure fair methods are used to collect outstanding balance on the account
Internal Candidates
📌 Sr Executive (India)
🏢 EXL
📍 India