Position Purpose

Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Your Key Responsibilities

Your key responsibilities include but not limited to:

Organize workload within the team to make sure that service is efficiently executed &uninterrupted; at all times
Research and resolve escalated problems and issues, including issues related to ordermanagement, invoicing and complaints.
Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
Ensure timely and accurate processing of customer orders using the relevant systems and tools
Monitor the order-to-cash process for assigned customers to support operational continuity and compliance
Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries




Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance

Essential Requirements

What you will bring to the role:

8–10 years of experience in sales operations, supply
chain, project coordination, or related functions, ideally in a pharmaceutical or GCC setting
Strong understanding of end-to-end sales and commercial processes, including complex order-to-cash workflows
Good knowledge of supply chain, logistics, and inventory-related processes in a global environment
Experience managing operational priorities independently and supporting cross-functional projects
Strong communication, coordination, and stakeholder management skills

📌 Sales Operation Specialist (India)
🏢 Sandoz India
📍 India