Overview

Director of Engineering

Intuit is a global financial technology platform serving over 100 million customers through TurboTax, QuickBooks, Credit Karma, and Mailchimp. With $16B+ in annual revenue, Intuit's mission is powering prosperity — helping individuals, small businesses, and the self-employed manage their financial lives.

The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26.

VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.

Responsibilities





The Director will own:

Platform Transformation

Accountable for transforming foundational platform capabilities to be AI/Agentic ready

Drive maturity, operational and engineering excellence across capabilities spaces

Accelerate assisted services growth through optimal service margins to cost effectively scale

Org Leadership

Lead a team of ~90 engineers

Craft a vision for the optimal team structure — hire, mentor, and foster career advancement to build a high-performance culture

Strategic Partnerships

Key strategic partnership responsibility with ICS, Business Segments, VEP PM and XD, and India leadership

Deliver strategic outcomes through the VEP platform across business and technology stakeholders

VEP IDC Site Leadership

Responsible for the VEP India community of

Drive employee engagement, talent hiring, development, and growth at India for VEP

Qualifications

Experience:

Has built a

📌 Director, Software Engineering (Bengaluru)
🏢 Intuit
📍 Bengaluru