Outscale Partners is looking for a dynamic Director Operations for the HR Shared Services business unit. Reporting directly to the CEO, you will lead a team of approximately 100+ professionals delivering HR operations for global clients while driving operational excellence, AI-enabled transformation, client satisfaction, and business growth.

Key Responsibilities
Lead end-to-end HR Shared Services operations, ensuring delivery against SLAs, quality, productivity, and compliance targets.
Manage client relationships, conduct governance reviews, and identify opportunities to expand existing engagements.
Drive operational excellence through Lean methodologies, process standardization, automation, and AI adoption.
Lead, coach, and develop managers and operational teams to build a high-performance culture.
Own operational KPIs, workforce planning, budgets, profitability, and continuous improvement initiatives.
Partner with Sales and Solutions teams during current client transitions and business expansion opportunities.




Build scalable operating models capable of supporting rapid organizational growth.
Ensure strong governance, risk management, and compliance across all operations.
What We're Looking For
12–18 years of experience in BPM/BPO or Shared Services operations.
Proven experience managing HR Shared Services or employee lifecycle processes for global clients.
Demonstrated leadership of teams of 75–300 employees through multiple levels of management.
Strong understanding of operational metrics, workforce management, client governance, and process improvement.
Experience leading automation, AI, digital transformation, or RPA initiatives is highly desirable.
Excellent leadership, stakeholder management, communication, and problem-solving skills.
Bachelor's degree required; MBA or Lean Six Sigma certification is an advantage.
This is a 5 day in office role at our Gurugram location

Success in This Role
You will be measured on:
Client satisfaction and SLA achievement
Automat

📌 Director of Operations (Gurugram)
🏢 Outscale Partners
📍 Gurugram