LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.
You’ll be part of our Global Technical Support group
The technical support organization is a global team obsessed with providing excellent support to LevelBlue valued customers, as well as partners and internal stakeholders. Our services include acting as the technical focal point for customers, investigating and analyzing complex technical scenarios and providing innovative solutions for our customers’ needs.
In this position you will:




Handle incoming support cases and calls of existing and recent customers under defined
SLA’s
Find creative, out of the box solutions to unique problems
Collaborate with Product, DevOps and R&D; teams to investigate and solve technical product issues
Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base
We are looking for:
Must have-
Minimum 1-2 years of support experience working on a wide range of security products.
Hands-on experience with Linux
Hands-on experience with troubleshooting on Windows environments (client and server)
Hands-on experience with Network andor Endpoint Security Products
Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
Hands-on experience with Virtualization technologies such as VMW

📌 Associate Cybersecurity (Bengaluru)
🏢 LevelBlue
📍 Bengaluru