The Central Operations Manager is the engine room of Traya's offline channel — owning the central infrastructure, systems, and program execution that allow ~20 stores (and growing) to run with consistency, rigour, and pace. This person turns strategy into execution: SOPs, dashboards, audits, incentives, and CRM configuration that the field actually uses.

Key Responsibilities
1. Drive end-to-end execution of strategic offline programs and initiatives — translate
leadership priorities into rollout plans with clear phases, milestones, and ownership; track
progress, diagnose lag, and close gaps with the field.
2. Build and maintain the offline operating system — SOPs for the daily store rhythm, calling
blocks, team huddles, customer touchpoint models, engagement rules, and consultation
flows; ensure floor-level adherence through training, rollouts, and reinforcement.
3. Run the central MIS and dashboarding layer — define the metric set, build
daily/weekly/monthly views, surface outliers, and turn data into explicit actions for ABMs,
ASMs, and the Head of Ops.
4.



Operate the audit ecosystem — own Consultation Quality, Call Quality, Attempt Rate,
and Booking Rate audits end-to-end: sampling logic, auditor calibration, scoring integrity,
and feedback loop to stores.
5. Manage incentive operations — maintain scorecard logic, run monthly calculations, apply
behaviour multipliers, handle disputes, and coordinate accurate, on-time payouts with
Finance and HR.
6. Translate leadership decisions into execution plans — when a strategy or policy change
is made, design the rollout: SOP update, training deck, comms cascade, store-by-store
sequencing, and post-rollout adoption tracking.
7. Drive the cadence engine — own the agenda, pre-reads, and follow-up tracker for daily
store calls, weekly ABM reviews, and monthly business reviews; ensure decisions taken
are logged, owned, and closed.
8. Partner cross-functionally — work with Product, Tech, Clinical, Marketing, Finance, and HR
to un

📌 Business Operations Manager (Mumbai)
🏢 Traya
📍 Mumbai