Description

Technical Support Engineer – AI/ML

1+ years of experience in AI/ML technologies, LLM models, and any Cloud platform. Candidates should have experience in Technical Support (not Development) and fair knowledge of SQL. Excellent communication skills are mandatory as this is a customer-facing support role.

Requirements

Bachelor’s degree in Computer Science or a related discipline and/or equivalent

0-1 years of troubleshooting experience on the following:

Preferred GCP Experience

Cloud or hybrid cloud environments

Willingness to work from office in a 24×7 shift environment

Basic knowledge of AIML, Chatbots, LLMs, Gen AI

Solid customer support capabilities

Excellent communication skills

Proven troubleshooting skills

Ability to empathize with customers and handle issues with care

Job responsibilities

Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries.

Address customer-specific architectural design requirements, offering targeted solutions for specific products or product features,



ensuring tailored and effective responses.

Ensure speedy response and resolution times, consistently meeting or exceeding our Service Level Objectives (SLOs).

Maintain exceptional customer satisfaction scores, adhering to high-quality standards in 90% of cases.

Utilize advanced troubleshooting tools and techniques to pinpoint the root cause of issues and provide customers with clear, comprehensive assessments.

Document and classify internal queries, problems, and preventative actions, contributing to thorough retroactive analysis and continuous improvement.

File detailed issue reports to Engineers, assist in building comprehensive documentation and procedures, document desired behavior, reproduce steps, and suggest code-level solutions for complex product bugs.

What we offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list

📌 Technical Support Engineer8 (Nagpur)
🏢 GlobalLogic
📍 Nagpur