Gurugram, India

IT Operations

Get to Know our Team:

The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda’s customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you’ll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities – coupled with an open work environment – are a great way to gain experience on a modern and agile platform, constantly evolving to adapt to changes in the business landscape.

The Opportunity

In this role as Senior System Engineer (Contact Center Developer), you will lead the design, development and maintenance of advanced Contact Center solutions and Telephony Platform (Infrastructure)



for a global contact center with approximately 2000 concurrent agents distributed across multiple locations of in-house agents and BPO agents (via VDI) around the world, leveraging your extensive software development expertise. This role involves not only technical proficiency but also leadership and mentoring responsibilities, guiding engineers on a virtual team with members located around the world.

In This Role, You’ll Get To

Working in US time zone
Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization’s goals and customer experience objectives.
Build and maintain custom applications, integrations and automations.
Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing.
Ensure solutions follow security best practices and comply with data privacy regulations.
Optimize system and application performance and proactive monitor for issues.
Collaborate with dev

📌 (Infra) Senior Systems Engineer – Contact Center Technology (Gurugram)
🏢 Alkaram Hotel Apartment
📍 Gurugram