Company Description CanineJoy Gears is a growing Indian pet furniture and accessories brand focused on durable, premium-quality products for dogs and pets. We are looking for an organized and responsible Customer Operations Executive to manage day-to-day order follow-ups and ensure our customers receive their orders smoothly.

Location: Meerut, Uttar Pradesh
Work Mode: Work from Office
Employment: Full-time
Salary: ₹12,000–₹15,000/month + performance incentives

Role Description
We are looking for a dedicated, responsible and persistent Customer Operations Executive to join our team at CanineJoy Gears.
This role is primarily focused on ensuring that orders are confirmed, dispatched, delivered and followed up properly, while also helping us recover potential lost orders and collect customer feedback.

Key Responsibilities
Coordinate confirmed orders with the packing team and ensure timely dispatch.
Track shipments and follow up.
Contact customers with NDRs and understand the reason for failed delivery.




Coordinate with courier/shipping partners and help customers connect with delivery agents when required.
Follow up on NDR orders until they are successfully delivered or properly resolved.
Send WhatsApp follow-ups when customers don't answer calls.
Call customers after delivery to check their experience and request Google and website reviews.
Collect customer feedback, photos and videos where appropriate.
Maintain easy records in Excel/Google Sheets.
Share important customer feedback and recurring issues with the team.
Maintain a weekly record of reviews and customer follow-ups.

What we are looking for:
We are looking for someone who:
Takes complete ownership of their tasks and does not need constant supervision.
Is dedicated, responsible and persistent with follow-ups.
Is organized and pays attention to details.
Can read and write basic English.
Is fluent/comfortable in Hindi.
Is willing to learn and take responsibility as the company grows.

Qualifications
12th pa

📌 Customer Operations Executive (Meerut)
🏢 Caninejoy Gears
📍 Meerut