Job Title: Assistant Manager – Performance Monitoring

Department: ISPL CEFS KYC Operations

About Business Line/Function

The KYC Due Diligence team in ISPL is responsible for the Preparation of files due for periodic reviews (Recertification) for existing customers and (Onboarding) for new clients of BNP Paribas across multiple countries across APAC, EMEA and America. It is extended team working with onshore counterpart to support completion of KYC on all existing and new clients of BNP Paribas.

Position Purpose

The KYC Performance Monitoring Analyst will be responsible for tracking, analysing, and reporting on the operational performance of BNP Paribas’ KYC operations. Using advanced Excel/VBA and Power BI skills, the analyst will turn large‑scale data sets into actionable insights, highlight operational gaps, and partner with Operations and Central teams to drive data‑driven improvements across the KYC lifecycle.

Responsibilities

Direct Responsibilities
Responsibility

Typical Activities

1

Monitor & analyse KYC operational performance





Build and maintain KPI scorecards for onboarding turnaround, remediation cycle‑time, compliance reports).
Perform daily/weekly variance analysis and flag deviations against SLA targets.

2

Data integrity & large‑dataset management

Ingest data from multiple platforms (Core KYC, AML, CRM, Data‑Lake).
Run data‑quality checks (duplicates, missing keys, out‑liers) and document remediation steps.

3

Develop, automate & maintain reporting tools

Create Excel‑based models with complex formulas, energetic arrays & VBA macros for bulk processing.
Design & publish interactive Power BI dashboards (filterable by region, product, risk tier).

4

Collaborate with Operations & Central teams

Produce weekly performance briefs for Ops leads; present findings in governance forums
Capture operational feedback and translate it into reporting enhancements.

5

Identify process bottlenecks & recommend improvements

Conduct root‑cause analysis on

📌 Assistant Manager (Bengaluru)
🏢 BNP Paribas
📍 Bengaluru