Job Title: Package Consultant - ServiceNow
Experience Required: 7+ Years
Location: Pune, Bengaluru, Chennai (On-Site)
Employment Type: Full time
Position Overview
We are seeking an experienced Package Consultant – ServiceNow specializing in IT Asset Management (ITAM) and IT Operations Management (ITOM) to drive enterprise-level digital transformations. In this role, you will act as a core strategic link between business stakeholders, IT operations, and technical engineering teams.
You will lead initiatives to modernize Configuration Management Databases (CMDB), automate IT infrastructure Discovery, optimize full hardware and software asset lifecycles, and streamline operational workflows within the ServiceNow ecosystem. The ideal candidate brings a strong combination of enterprise domain expertise, data governance focus, and cross-functional leadership skills.
Key Responsibilities
- Requirements Engineering & Delivery: Partner directly with cross-functional business and technical stakeholders to analyze, refine,



and translate complex requirements into actionable functional specifications, user stories, and delivery roadmaps.
- ITAM & ITOM Solution Management: Drive the implementation and enhancement of IT Asset Management (HAM/SAM) and IT Operations Management processes, including CMDB optimization, ServiceNow Discovery, Service Mapping, and event workflows.
- CMDB Data Governance: Establish and enforce stringent data quality metrics, reconciliation rules, and automated governance frameworks across the CMDB to ensure an accurate, single source of truth.
- Asset Lifecycle Strategy: Design and optimize end-to-end asset lifecycle management workflows—covering acquisition, provisioning, tracking, maintenance, compliance, and decommissioning.
- Stakeholder Alignment & Process Excellence: Facilitate workshops across IT Operations, Procurement, Security, and Business Units to champion ITIL best practices and align technical implementation with business objectives.
- Testin

📌 Package Consultant (Pune)
🏢 Clevanoo
📍 Pune