Client: OPTUM
Joining Locations: Hyderabad
Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
Drive Dates : Starting from 6th July ( Daily drive until we have enough selects, this includes weekend also. We have to target all selections before 24th July )
Drive Timing : 10:00 AM to 3 PM
JobDiva ID:
Office Addresses :
Hyderabad Office:
Artech Infosystems
Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana –
Point of Contact (POC)
Artech Hyderabad: Saikam Nagendra
Hiring Plan :
take JOY SENGUPTA support for CAT Preparation; we will check slots from him and line up candidates who are shortlisted a day prior in Walkin.
Offered CTC Range:
Exp Range
Hyderabad
6M-2Y
Exp
0-6M
Min
Fresher
Apprentice
Candidate Requirements :
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.
Required Qualifications
- 0–2 years of customer service experience (chat support preferred).
- Robust written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.
Educational Background Eligibility
Process only candidates with the following qualifications:
- B.Sc.
- B.Com.
- B.A.
- MBA
.
Typing Test
TypingTest.com – Complete a 60-second Typing Test.
Background Verification (BGV) :
Please ensure candidates are informed about the BGV proces