Overall Profit Centre Head responsible for complete business, operational, financial, commercial, statutory and administrative management of the mall. Accountable for revenue maximization, profitability, customer experience, tenant satisfaction, world-class operations and protection of owner interests.
Key Responsibilities
Own mall P&L;, annual budgets, business plans, EBITDA improvement, revenue monitoring, cost control and monthly performance reporting. Drive income through lease rentals, CAM and utility recoveries, common-area and digital advertising, kiosks, casual/promotional leasing, events, parking, sponsorships, activations, seasonal promotions and other non-rental streams.
Tenant & Commercial Management
Serve as senior leadership contact for tenants and anchors. Build robust retailer relationships, conduct tenant meetings, resolve grievances, ensure lease compliance, support store openings/fit-outs, monitor tenant sales and business health, improve retention/renewals and lead collection/recovery of rent, CAM, utilities, marketing contributions,



parking share and revenue-share rent.
Operations, Facilities & Safety
Ensure seamless daily operations across customer service, parking, concierge, events, crowd management, emergency response and peak footfall planning. Oversee HVAC, electrical, DG sets, transformers, STP/WTP, fire systems, lifts, escalators, BMS, plumbing, lighting and energy systems; ensure preventive maintenance, asset uptime, reduced breakdowns, energy efficiency and optimized utility consumption. Manage housekeeping, landscaping, security, fire/life safety, VIP movement, crowd control and agency performance.
Compliance, Liaison & Vendor Management
Maintain 100% statutory compliance and timely license renewals. Liaise with municipal, development, police, fire, electricity, pollution control, labour, revenue and local administration authorities. Manage inspections, audits and regulatory matters with zero penalties. Review AMCs and service contract

📌 Mall Head (Ghaziabad)
🏢 Mepa2z
📍 Ghaziabad