The role focuses on building and maintaining strong customer engagement to drive sales, customer retention, and long-term business growth. The candidate will manage customer interactions, sales processes, and performance tracking while ensuring smooth coordination between customers and internal teams.
Key Responsibilities:
Customer Engagement & Retention:
- Build and maintain robust relationships with existing customers to increase sales and lifetime value.
- Design and implement customer retention strategies and programs.
- Collaborate with customers to understand their business needs, objectives, and segment-specific requirements.
- Identify opportunities to grow the database in key customer segments.

Sales Planning & Performance Management:




- Optimize all plans and strategies to achieve company sales goals.
- Assist in developing sales plans and forecasts; prepare KPI reporting for upper management.
- Manage customer segmentation and set KPIs accordingly.
- Provide full visibility into the sales pipeline at every stage of development.
- Prepare and manage monthly, quarterly, and annual budgets for the sales team.

Order & Delivery Management:
- Manage sales orders in SFDC and handle all order-related processes including proforma invoices, purchase orders, dispatch details, and

📌 Manager Key Account Management (Kolkata)
🏢 Holostik
📍 Kolkata