We are seeking a highly experienced and technically proficient Lead to serve as a Subject Matter Expert (SME) on SOAR (Security Orchestration, Automation, and Response) for implementation, playbook creation, and platform management at Inspira Enterprise India. In this critical role, you will take end-to-end responsibility for managing and resolving L3 level incidents, addressing customer concerns, and overseeing SOC (Security Operations Center) operations for our clients, while also mentoring junior team members.
Roles and Responsibilities:
- Serve as the Subject Matter Expert (SME) on SOAR for implementation, playbook creation, and platform management.
- Address any technical questions from clients and drive the implementation and operations BAUs (Business As Usual) for SOAR.
- Take end-to-end responsibility to manage/resolve L3 level incidents, customer concerns, and SOC operations for customers.
- Take full accountability for incidents related to SOAR and pertaining to SOC operations.
- Work on documentation of Standard Operating Procedures (SOPs) and Root Cause Analyses (RCAs).




- Act as a coach and mentor to junior Operations/Implementation Engineers and Technicians.
- Coordinate with Specialists/Sr. Specialists to resolve complex problems.
- Take ownership of at least two technologies according to domain or specialization.
- Support Specialists/Sr. Specialists in the effective execution of projects.
- Perform skills gap analysis and upskill team members wherever needed.
- Maintain solid relationships with all project stakeholders.
- Be the immediate contact person for the client.
- Create and maintain SOP documents.
- Deliver technical tasks of complex nature as per assigned timelines.
- Maintain activity logs, SLA details, and other critical information necessary for the smoother execution of projects.
- Resolve all technical issues/queries which are assigned/escalated.
- Partner with other cross-functional teams and client teams to provide effective resoluti

📌 Lead (Nagpur)
🏢 INSPIRA ENTERPRISE INDIA
📍 Nagpur