- Data Migration Planning: Develop comprehensive migration plans, including timelines, resource allocation, and risk management strategies.
- Execution: Perform data migrations from various sources (e.g., on-premises servers, other cloud services) to M365, ensuring data integrity and security.
- Collaboration: Work with IT teams, project managers, and end-users to gather requirements, provide updates, and address any issues that arise during the migration process.
- Troubleshooting: Identify and resolve migration-related issues, ensuring minimal downtime and disruption.
- Documentation: Maintain detailed documentation of migration processes, configurations, and any issues encountered.
- Training and Support: Provide training and support to end-users and IT staff on M365 functionalities and best practices post-migration.
- In-depth knowledge and working experience on Microsoft365 suite and Hybrid scenarios.
- Provide End user support regarding any O365 suite related issues or escalation.
- Monitor, Administer, Troubleshoot,



and provide L3-Server Level of support for SharePoint Online
- Keeping updated with the latest features and solutions for the products supported, and up-skilling as and when program demands.
- Responsible for Incident Management after data migration i.e., troubleshooting, and leading critical or urgent issues on email and driving them to resolution as per the agreed SLAs with customer.
- Handling user escalations from L2 teams.
- Willing to work in rotational shift as data migration normally happens outside the business hours and during the weekends.

Experience, Technical & Functional Skills
- Must have 8+ years working experience in supporting M365 technologies.
- Knowledge of O365 technologies such as Teams, Identity management & protection, SharePoint Online SSO, Conditional Access, Retention Policies.
- Knowledge of tools like Metalogix, ShareGate, process and technologies like Active Directory, Azure RMS, Azure AD Connect, Microsoft FastTrac

📌 Specialist - Workplace Services (Pune)
🏢 Allianz Partners
📍 Pune