Now Assist & AI Skills
Experience with:
ServiceNow Now Assist
ServiceNow GenAI Controller
AI Search
Virtual Agent
Predictive Intelligence
Generative AI Implementations
Understanding of:
Large Language Models (LLMs)
Prompt Engineering
RAG Architecture
AI Governance
Responsible AI
Agentic AI Skills
Hands-on experience designing:
AI Agents
Agentic Workflows
Tool-using Agents
Multi-agent Systems
Autonomous Service Management Solutions
Knowledge of:
ServiceNow AI Agents
Agent Orchestrator
Enterprise Agent Governance
Development Skills
Experience with:
Agentic AI Workflow
JavaScript
ServiceNow Scripting
Flow Designer
Integration Hub
REST/SOAP APIs
Python (preferred)
AI Framework Integration
Experience
10–15 years overall IT experience
7+ years in ServiceNow Architecture
3+ years implementing ServiceNow AI capabilities
2+ years working with Now Assist and Generative AI solutions
Experience leading enterprise ServiceNow transformation initiatives
Experience architecting AI-powered workflow automation solutions
Preferred Qualifications
Certifications
ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist
Preferred Experience
Now Assist Implementation
ServiceNow AI Agents
Agentic AI Solutions
Enterprise RAG Platforms
Conversational AI Platforms
Intelligent Automation Programs