Role Summary

The Logistics Executive is responsible for day-to-day shipment tracking, NDR (Non-Delivery Report) management, and close coordination with courier partners to resolve late or delayed deliveries, address corrections, and RTOs (Return to Origin). The role focuses on driving on-time delivery, reducing failed deliveries and returns, and keeping internal teams and customers informed throughout the delivery cycle.

Key Responsibilities

NDR & Delivery Exception Management

Manage the daily NDR report — review all non-delivered/undelivered shipments, identify reasons, and take corrective action to reattempt delivery.
Track and reduce NDR percentage through timely intervention, customer confirmation, and re-attempt coordination.
Handle address corrections — validate and update incomplete or incorrect delivery addresses with the courier and customer to complete delivery.
Manage RTO (Return to Origin) cases — track returns, identify root causes, minimize avoidable RTOs, and reconcile returned shipments.

Courier Partner Coordination

Follow up with courier partners on late,



delayed, held, or stuck shipments and drive them to resolution within SLA.
Escalate persistent delivery failures and service issues to courier account managers and track closure.
Coordinate pickups, manifests, and dispatch schedules with courier partners across locations.
Maintain regular communication with courier operations teams for status updates on priority/aging shipments.

Tracking, SLA & Performance

Monitor in-transit shipments and proactively flag potential SLA breaches before they occur.
Track courier-wise delivery performance, on-time %, delay reasons, and RTO trends.
Maintain and update shipment trackers; ensure accurate delivery status across all orders.

Coordination & Customer Experience

Work with customer support, sales, and warehouse teams to resolve delivery issues and share timely updates.
Provide delivery status and resolution timelines for customer escalations related t

📌 Logistics Executive (Bengaluru)
🏢 Printo
📍 Bengaluru