HCLtech is Hiring AR Callers || US Healthcare Denial Management || Chennai Location

Work Mode: Work from Office
Shift Timings: US Shift
Designation: Process Associate

Job Description:

Role Summary:
Drive measurable revenue cycle quality improvements by owning more complex AR calling and denial management analysis as an Operations Analyst in Chennai. Apply healthcare RCM expertise to ensure work is completed accurately, identify root causes of recurring denial issues, and support continuous improvement using operational reporting.

Essential Job Responsibilities:
Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns
Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion
Review denial reasons, supporting documentation, and process steps to determine corrective actions
Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework




Identify root causes for recurring denial themes and recommend process improvements
Report on operational metrics and escalation trends for performance tracking
Use AI-enabled assistance (summarization, anomaly detection) to improve speed and consistency.

Expected Education & Experience:
1.5+ years of experience in Healthcare RCM operations, quality, or analytics
Strong proficiency in MS Office (Excel, Word, etc.)
Experience in AR calling and denial management workflows
Understanding of RCM concepts (claims workflow, denial drivers, resolution steps)
Experience with SOPs and quality standards
Ability to analyze trends and recommend improvements
Solid communication and stakeholder coordination skills

Note: Only candidates with relevant experience into healthcare domain can apply.

📌 HCLtech is Hiring AR Callers || US Healthcare Denial Management || Chennai Location
🏢 HCLTech
📍 Chennai