Job Description: Reservations Associate
Location: Pune, Maharashtra
Shift: 5:00 PM – 3:00 AM IST (Monday to Friday)
Experience: 1–2 Years (Hospitality / Reservations preferred)

Role Summary
The Reservations Associate is responsible for high-volume reservation processing and management across 12+ wholesale distribution channels and 394+ partner accounts.
This role serves as the first line of ownership for reservation accuracy, speed, and issue resolution, requiring robust PMS expertise, operational precision, and structured problem-solving.
You will work across North American hotel portfolios, ensuring all reservations are created, validated, and resolved within strict SLA and quality benchmarks.

Key Responsibilities
Reservation Processing & PMS Management
Process high-volume reservations daily (baseline benchmark: 100+), with output aligned to incoming volume
Ensure real-time or near real-time reservation processing; SLA capped at ≤ 3 hours from receipt
Work across multiple PMS platforms:
Choice Advantage, Opera Cloud, HotelKey, Cloudbeds, ASI, SynXis, SkyTouch, Visual Matrix




Validate all reservation parameters before entry:
Guest details (names, dates, occupancy)
Rate plans and pricing
Payment methods (VCC, routing, etc.)
Special instructions / remarks
Multi-Channel Coordination
Process reservation requests received via email from wholesale partners
Act as the primary POC for booking-related communication
Maintain structured tracking using:
Google Sheets / internal trackers
Shared inbox systems (e.g., Outlook groups)

Escalation Management & Resolution
Own end-to-end resolution of reservation issues:
a. Manual Errors
Incorrect PMS entries (rates, names, dates)
Identify root causes and proactively correct
b. External Errors
VCC failures / payment issues
Coordinate with channel finance / invoicing teams
c. Internal Errors
Bookings on blackout or high-demand dates
Align with Revenue / Distribution teams
Resolution Expectations:
Independently resolve the majority of

📌 Reservations Associate (India)
🏢 Atica Global
📍 India